During IPDI, I had a number of campaign consultants speak to me about various companies and their technologies. In the course of the conference, I discussed database solutions (e.g. voter file database management like Aristotle and NGP), web content management solutions (e.g. DIA, OrchidForChange, civicspace, iStandFor, GetActive), bulk email services (e.g. ExactTarget, WhatCounts, Sparklist, ConstantContact), blogging and podcasting services (e.g. TypePad, Blogger) and contribution services.
While all of these technologies have their strengths and weaknesses, the real magic is not specifically in the technology. It is in the process behind it – how does one use the tools in an effective manner with the right content and respoinse system behind it?
The best contribution engine coupled with the easiest bulk email system will do very little if:
- the content is not compelling,
- the response to customer needs are not met, and
- if the campaign does not “interact” with the constituents.
The Internet and the type of interaction that people expect from an Internet site is at a higher response level than what has previously been assumed. The Internet (like the McCain-Feingold Finance Laws) brings everyone down to a common level and can bring power to individuals that were previously unidentified as strong influentials. But, in order to handle the change in dynamic, campaigns need to get the tools (read: technology) and the talent (read: people with process). The question is: how do you find the right process to improve your interactions to generate what you want (read: donations, volunteers and votes)?